Support IBSO
IBSO TECH provides reliable technological support to help banking clients ensure business continuity, improve operational efficiency, and support business growth. We offer a comprehensive range of support services and a tailored approach to each client’s business needs.
IBSO TECH provides its clients with support services, including consultation on the operation of software products by telephone (landline and mobile), email, and through a dedicated support portal.
Technical support for IBSO TECH solutions is available at several service levels, from standard cost-effective support to VIP service.
The range of support services available to clients includes:
- Provision of system update packages, including updates with enhanced functionality
- Provision of updates related to changes in legislation and regulatory requirements
- Advisory support via the client’s preferred communication channel, including the Internet, telephone, and email
- Provision of information about company events and products, including news, system updates and new functionality, regulatory changes requiring prompt updates to existing functionality, introductory materials on new system modules and their functionality, and recommendations for migrating to new functionality
- Online access to the knowledge base, technical documentation, and user documentation
- Support for the client’s individual distribution package
Each support level includes a specific set of services, allowing the client to select the option that best meets their needs.
IBSO TECH clients are encouraged to contact the support service if they have questions regarding the operation of IBSO TECH solutions and cannot resolve the issue using the product documentation, knowledge base, or standard troubleshooting procedures.