Support
IBSO TECH provides effective technological support for the growing business of its banking clients. We offer a wide range of opportunities for clients and apply a customised approach to any business challenge.
IBSO TECH offers its clients support services which include advising on software products operation by telephone (landline and mobile communications links), email and through a dedicated website.
Technical support of the company solutions includes several levels: from the most cost-effective to VIP service.
The range of support services offered to clients includes the following options:
- Supply of system update distribution kits (including extended functionality)
- Supply of updates related to changes in legislation
- Advisory support using client-preferred communications means (Internet, telephone, email)
- Provision of information on the company events and products: news, advising on system updates and new features, regulatory changes requiring prompt legacy support, introductory materials on new system modules and their functionality, useful tips for migrating to new functionality, etc.
- Online access to the knowledge base, technical and user documentation
- Support of the individual distribution package
Each support level includes a specific set of services, and the client can choose the optimal option.
IBSO TECH clients are encouraged to contact the support service in case of questions about the operation of the company solutions if the issue cannot be resolved by addressing the product documentation, the knowledge base or empirically.